RETURNS AND REFUND POLICY

THE HOUSE OF BUNEV LTD

Last Updated: [08/02/2026]

1. Overview

At THE HOUSE OF BUNEV LTD, we aim to ensure all customers are satisfied with their purchase. This policy explains your rights and our procedures regarding returns, exchanges, and refunds.

This policy is in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Personalised and Customised Items

Due to the nature of personalised and customised products:

Personalised or custom-made items cannot be returned or refunded unless they are faulty, damaged, or incorrect due to our error.

Please ensure all spelling, sizes, and personalisation details are checked carefully before placing your order.

3. Non-Personalised Items

For non-personalised items, you may request a return if:

The item is unused

The item is in original condition

The return is requested within 14 days of receiving the item

You must return the item within 14 days of notifying us of the return.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

Faulty

Damaged

Incorrect (not what you ordered)

Please contact us within 48 hours of delivery with:

Your order or invoice number

Description of the issue

Clear photos (if applicable)

If the issue is confirmed, we will offer:

Replacement item, or

Full refund, including delivery costs

5. Exchanges (Size Changes)

We may offer size exchanges where possible:

Items must be returned in unused condition

Free exchanges may be offered depending on promotion or agreement

Local collection or re-delivery may be charged at £1 + VAT

Please contact us to arrange an exchange.

6. Refund Process

Once we receive and inspect your return (if applicable):

Refunds will be processed within 5–10 working days

Refunds will be issued via bank transfer to a UK bank account held in the customer’s name

7. How to Request a Return

To request a return, please contact us with:

Order or Invoice number

Reason for return

Photos (if item is faulty or incorrect)

Contact Details:
THE HOUSE OF BUNEV LTD
Email: hello@houseofbunev.com
Telephone: +44 (0) 7356280284

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe, please:

Check your bank account again

Contact your payment provider

9. Changes to This Policy

We reserve the right to update this policy at any time. Updates will be posted on this page with a new revision date.