THE HOUSE OF BUNEV LTD

Last Updated: [08/02/2026]

1. Who We Are

THE HOUSE OF BUNEV LTD (“we”, “us”, “our”) operates this website and provides online retail services, including personalised products. We are committed to protecting your privacy and handling your personal data transparently and securely.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

Full name

Billing and delivery address

Email address

Telephone number

Order details

Personalisation details (e.g., names, logos, or design details)

Payment details (processed securely via third-party payment providers – we do not store full card details)

Information Collected Automatically

When you visit our website, we may collect:

IP address

Device and browser type

Website usage data

Cookie data

3. How We Use Your Information

We use your personal data to:

Process and fulfil your orders

Provide customer service and respond to enquiries

Arrange delivery and manage returns

Process payments

Improve our website and services

Send order confirmations and service updates

Send marketing emails (only if you have opted in)

4. Legal Basis for Processing

We process your data based on:

Contract – To supply goods and services you purchase

Legal Obligation – For tax, accounting, and legal compliance

Legitimate Interest – To operate and improve our business

Consent – For marketing communications (if you opt in)

5. Sharing Your Information

We may share your information with trusted third parties, including:

Payment providers

Delivery and courier companies

Website and IT service providers

Professional advisers (e.g., accountants, legal advisers)

We never sell or rent your personal data to third parties.

6. Data Retention

We keep your personal data only for as long as necessary. This may include:

Order and financial records kept for up to 6 years for tax purposes

Customer service communications kept as needed to resolve issues

7. Data Security

We use appropriate security measures including:

Secure website encryption (SSL)

Secure servers and systems

Restricted access to personal data

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict or object to processing

Request transfer of your data

Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

9. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser settings.

10. Third-Party Websites

Our website may contain links to other websites. We are not responsible for their privacy policies or content.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

THE HOUSE OF BUNEV LTD
Email: hello@houseofbunev.com
10 Thornthwaite Road, Preston, PR4 0WJ
Telephone: +44 (0) 7356280284

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.